Support
Help with the MaxxLook iPhone app, privacy choices, and your account.
Contact support
Email support@maxxlook.app with a description of the issue, the iPhone model, and iOS version. Do not attach face photographs, passwords, verification codes, or other sensitive information.
Common questions
Why can't the camera open?
MaxxLook requires both your explicit biometric-processing consent and iOS camera permission. You can review camera permission in iPhone Settings → Apps → MaxxLook → Camera. If you withdrew biometric consent in MaxxLook, the app will ask you to review the processing details before any camera feature becomes available again.
What happens to skin-check photos?
A skin-check photo is measured server-side and then discarded. It is not stored. MaxxLook keeps only the resulting measurements so you can see changes over time.
How do I withdraw biometric consent?
Open MaxxLook, go to Settings → Privacy, and tap Withdraw permission. Camera-backed features lock immediately. Withdrawing consent does not delete existing account data; use Delete account for that. Try On has its own permission, which you can also withdraw in the app.
How do I export or delete my data?
To get a copy of your account data, email privacy@maxxlook.app from the address on your account and we will send it to that address. To delete your account, open Settings in the app and choose Delete account: access is disabled immediately and account data, including Try On renderings, is permanently deleted within 30 days. Ask Maxx conversations, saved looks, and product lists are kept only on your iPhone — clear them in the app or delete the app to remove them.
Is MaxxLook medical advice?
No. MaxxLook's measurements and reports are not medical or dermatological assessments and cannot diagnose a condition. Contact a qualified healthcare professional for medical concerns.